Terms of Service
The agreement between you and UniteHQ when you use our platform. If anything here doesn't make sense, email us — we'll clarify in plain English.
About these terms
In short: By using UniteHQ, you agree to these terms. If you're using UniteHQ on behalf of a business, you confirm you have authority to bind that business.
These Terms of Service (the "Terms") are a binding contract between you and Modern Day Sports LLC, doing business as UniteHQ ("UniteHQ", "we", "us"). They govern your use of the UniteHQ website, applications, and services (the "Service").
Please also read our Privacy Policy, Acceptable Use Policy, and — if you are subscribing to a coach — the Risk Acknowledgment. Coaches must additionally accept the Coach Services Agreement.
If you do not agree with these Terms, do not use the Service.
What UniteHQ is (and isn't)
In short: UniteHQ is a software platform that helps independent coaches run their coaching businesses. We do not provide coaching, medical, mental health, legal, or financial advice.
UniteHQ provides tools — scheduling, messaging, video review, drill libraries, payment processing, and similar features — that coaches use to operate their own coaching businesses. The coaching itself, including all advice, programs, workouts, mental performance routines, drills, and feedback, is provided by independent coaches, not by UniteHQ.
UniteHQ does not endorse any coach, does not verify the accuracy of any coaching content, and is not a party to any coaching relationship between a coach and a client.
Your account
In short: You must be 18+ to create an account. Keep your credentials secure. You are responsible for everything done under your account.
To use the Service you must (a) be at least 18 years old, (b) provide accurate information, and (c) keep your password and account credentials secure. You are responsible for all activity that occurs under your account.
If you create an account on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
Notify us immediately at security@unitehq.com if you believe your account has been accessed without authorization.
Athletes who are minors
In short: Athletes under 18 do not create their own accounts. A parent or legal guardian creates an account, manages the subscription, and supervises the athlete's participation.
UniteHQ is designed for adult subscribers. If a coach's services are intended for a minor athlete, the parent or legal guardian must create the account, accept these Terms, subscribe to the coach, and supervise the athlete's participation.
By subscribing on behalf of a minor, you represent that you are the parent or legal guardian of that athlete and that you consent to the athlete's participation in coaching activities. You are solely responsible for deciding whether a particular coach, program, or activity is appropriate for your child.
We do not knowingly collect personal information directly from children under 13. See our Privacy Policy for details about how we handle data relating to minors.
Coaches are independent
In short: Coaches on UniteHQ are independent contractors who run their own businesses. They are not employees, agents, or partners of UniteHQ.
Each coach using UniteHQ operates as an independent business. Coaches are solely responsible for:
- The services they deliver and the content they create.
- Their own taxes, insurance, professional certifications, and compliance with all applicable laws and licensing requirements in their jurisdiction.
- Whether their services are appropriate for any particular client, including assessing scope of practice and referring clients to qualified professionals when needed.
- Honoring all representations they make to clients about their experience, credentials, or expected results.
UniteHQ is not responsible for the acts or omissions of any coach, and we make no representations or warranties about any coach.
Payments and platform fee
In short: Payments are processed by Stripe. Coaches set their own prices. UniteHQ collects a platform fee on each transaction.
Payments between subscribers and coaches are processed by Stripe, Inc. through Stripe Connect. By subscribing to a coach, you authorize Stripe to charge your payment method on a recurring basis according to the coach's pricing, until you cancel.
UniteHQ collects a platform fee on each transaction. The fee is disclosed at checkout and may change from time to time on prospective transactions. The remainder is paid to the coach.
Subscriptions automatically renew at the interval shown at checkout (typically monthly). You may cancel at any time through the billing portal accessible from your account; see Refund & Dispute Policy for details on what happens when you cancel.
Refunds and disputes
In short: Subscriptions are non-refundable except where required by law or as described in our Refund Policy. Disputes go through Stripe.
Subscription fees are billed in advance and are non-refundable except where required by law. If you cancel, your subscription remains active through the end of the current billing period and does not renew. Full details are in our Refund & Dispute Policy.
If you believe a charge was made in error, please contact the coach first. If the dispute can't be resolved, contact billing@unitehq.com before initiating a chargeback.
No medical, mental health, or legal advice
In short: Nothing on UniteHQ is medical advice, therapy, diagnosis, or treatment. Always consult a qualified professional for those needs.
Content on UniteHQ — including coaching plans, drills, workouts, mental performance routines, articles, video, and messages — is for general informational and athletic performance purposes only. It is not medical advice, mental health treatment, psychotherapy, diagnosis, or a substitute for professional care.
Always seek the advice of a qualified physician, licensed mental health professional, or other qualified provider with any questions about a medical or psychological condition. Never disregard professional advice or delay seeking it because of something you read or heard on UniteHQ.
If you or your athlete is in crisis — including thoughts of self-harm or suicide — call or text 988 (in the United States) or your local emergency number immediately. Do not rely on coaching messages for emergency support.
Physical activity and injury risk
In short: Coaching involves physical activity. By subscribing, you assume the risk of injury and confirm the athlete is medically cleared to participate.
Athletic training, strength and conditioning, drills, and other physical activities carry an inherent risk of injury, including serious injury. By subscribing to a coach and participating in any physical activity recommended by a coach, you acknowledge and assume those risks on your own behalf and, if applicable, on behalf of your minor athlete.
You represent that the athlete is in good physical condition, has obtained any medical clearance appropriate for their level of activity, and has no condition that would make participation unsafe. You agree to stop, modify, or seek medical attention if any activity causes pain, discomfort, or feels unsafe.
See the Risk Acknowledgment for the full assumption-of-risk terms you accept at subscription checkout.
Your content
In short: You keep ownership of what you upload. You give UniteHQ a license to host and display it so the Service can work.
You retain all ownership rights in the content you upload (videos, drills, written plans, messages, photos, and similar — "User Content"). By uploading User Content, you grant UniteHQ a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and create technically necessary copies of your User Content solely as required to operate the Service.
You represent and warrant that you own or have the necessary rights to upload your User Content, and that it does not infringe any third-party rights or violate any law. You are solely responsible for obtaining any consents (including from athletes or their parents) required before uploading content depicting other people.
Acceptable use
In short: Don't use UniteHQ to harm people, break the law, or undermine the platform.
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated by reference into these Terms. Violations may result in suspension or termination of your account.
Suspension and termination
In short: We can suspend or terminate accounts that violate these Terms. You can cancel anytime.
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or any other UniteHQ policy, or if your continued use poses a risk to other users, the Service, or UniteHQ.
You may terminate your account at any time by canceling your subscription and discontinuing use of the Service. Sections of these Terms that by their nature should survive termination (including limitation of liability, indemnification, arbitration, and governing law) will survive.
Disclaimer of warranties
In short: The Service is provided as-is. We don't promise it will work perfectly or meet every need.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
UNITEHQ MAKES NO REPRESENTATION OR WARRANTY ABOUT ANY COACH, ANY COACHING CONTENT, OR ANY OUTCOME (INCLUDING ATHLETIC, ACADEMIC, RECRUITMENT, OR HEALTH OUTCOMES) THAT MAY OR MAY NOT RESULT FROM USE OF THE SERVICE.
Limitation of liability
In short: To the extent allowed by law, UniteHQ's total liability is capped at the fees you paid us in the prior 12 months (or $100, whichever is greater).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL UNITEHQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT UNITEHQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNITEHQ'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL PLATFORM FEES YOU PAID DIRECTLY TO UNITEHQ IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.
Indemnification
In short: If your use of UniteHQ causes a legal claim against us, you'll cover our reasonable costs of defending it.
You will indemnify, defend, and hold harmless UniteHQ, its affiliates, and their respective officers, directors, employees, members, managers, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; or (d) your violation of any rights of another person or entity.
Arbitration and class action waiver
In short: Most disputes will be resolved through individual arbitration, not in court, and not as a class action. You can opt out within 30 days of accepting these Terms.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be conducted in English, in the county where you reside or, if you and UniteHQ agree, by video conference.
Class action waiver. You and UniteHQ each agree that disputes will be arbitrated only on an individual basis and not on a class, collective, or representative basis. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
30-day opt out. You may opt out of this arbitration agreement by emailing legal@unitehq.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your full name and the email associated with your account. Opting out does not affect any other part of these Terms.
Notwithstanding the above, either party may bring an individual action in small-claims court, and either party may seek injunctive relief in court for infringement of intellectual property rights.
Governing law
In short: These Terms are governed by North Carolina law, without regard to conflict-of-laws principles.
These Terms and any dispute arising out of or related to them or the Service will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Subject to the arbitration provision above, any judicial action permitted under these Terms will be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of those courts.
Changes to these terms
In short: We may update these Terms. If the changes are material, we'll give you reasonable notice before they take effect.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — for example, by email to the address on your account, by notice within the Service, or by updating the "Last updated" date at the top of this page. Your continued use of the Service after the effective date of an update means you accept the updated Terms.
Contact
In short: Questions about these Terms? Email legal@unitehq.com.
Email: legal@unitehq.com